FAQ
We understand that you may have questions about our brand, products, or the ordering process.
Our FAQ section is designed to provide you with answers to the most common inquiries, such as shipping and handling, care instructions, and return policies. If you can't find the information you need, please don't hesitate to reach out to our friendly customer support team, who will be happy to assist you further.
At Elciela, we are committed to providing exceptional service and ensuring that your experience with us is smooth and enjoyable from start to finish.
To place an order, simply browse our collections, select the item(s) you wish to purchase, choose your size (if applicable), and add them to your cart. Proceed to checkout, enter your shipping and payment information, and confirm your order. If you have any difficulties, please contact our customer support team for assistance.
We accept major credit cards (Visa, Mastercard, American Express) and PayPal. All transactions are securely processed through our encrypted payment gateway.
Processing times may vary depending on the product and the artist. Typically, orders are processed within 3-5 business days. Shipping times will depend on your location and the chosen shipping method. You will receive a tracking number once your order has been shipped.
Yes, we offer worldwide shipping. Please note that orders outside EU and Turkey may be subject to customs fees and import duties, which are the responsibility of the recipient.
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item(s) within 14 days of receipt for a full refund, provided that the items are unworn, unwashed, and in their original condition.
Each piece comes with specific care instructions, please scan the barcode for extra care instructions found on the certificate of authenticity card that comes with the purchased item.
Currently, we do not offer customization options for our existing collections. However, if you are interested in commissioning a specific artist, please contact us, and we will do our best to get you in contact with the artist and accommodate your request.
To stay up-to-date on our latest releases, collaborations, and promotions, sign up for our newsletter on our website. You can also follow us on social media (Instagram) for real-time updates and behind-the-scenes content.
Yes, we offer complimentary gift wrapping for all orders. During checkout, simply select the gift wrapping option and provide a gift message if desired.
You can reach our customer support team by emailing info@elciela.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24-48 hours.